Collecting supporter feedback
Fundraise Up includes built-in tools that allow your supporters to share feedback about their giving experience directly through the platform. Feedback is delivered to your organization in a clear, structured format, helping you quickly review and respond to supporter messages.
Where supporters can submit feedback
Supporters can submit feedback from several locations across their donor journey:
- Checkout Modal and Campaign Pages: A “Report a problem” link appears at the bottom of the donation form. When clicked, it opens a short form where supporters can describe any issues they encountered while donating.
- Donor Portal: A “Report a problem” button is available at the bottom of the side menu.
- Upgrade Links: Each Upgrade Link page includes a “Report a problem” section below the confirmation buttons.
- Emails: The “Contact us with any questions” link in supporter emails directs users to the dedicated feedback page.
When a supporter clicks “Report a problem,” a simple form opens where they can describe their experience in up to 3,000 characters. To ensure smooth operation, each supporter can send up to 10 messages per day and 100 messages per month.
How feedback is delivered
Each submitted message is sent to your organization as a feedback email. By default, these emails are delivered to the Sender email specified in your Fundraise Up dashboard under Settings > Emails > Customization.
Benefits of built-in feedback collection
- Immediate visibility: Receive direct notifications when supporters share issues or suggestions.
- Structured communication: Feedback arrives in a consistent format, making it easier to review and respond.
- Automatic operation: No setup or configuration is required — the feature works out of the box.