Migrating to the New Zapier Integration

Step 1: Connect the new Zapier integration

1. Log in to your Fundraise Up account.
2. Go to Settings → Integrations.
3. Click Add Integration.
4. Select Zapier from the list.
5. Click Connect Zapier.
6. You will be forwarded to Zapier to log in and authorize the connection.
7. After authorization, you’ll be redirected back to Fundraise Up, where you can manage your integration.

Step 2: Update your Zaps to use the latest Fundraise Up app

Your existing Zaps won’t automatically update to the new integration. To migrate:

1. Open each Zap that uses Fundraise Up as a trigger.
2. In the trigger step:
   • Click Change next to the app name.
   • In the app search box, type Fundraise Up and select the top result. This always points to the latest app.
   • Choose the relevant Trigger Event (e.g., New Donation ⚡ Instant , Updated Donation ⚡ Instant).
   • Select the latest version of Account.
3. Under Account, select your active Fundraise Up connection (the one that passes the test).
4. Click Continue and run a Test Trigger to confirm that data loads correctly.
5. Review and test any following steps in your Zap. Once everything works, click Publish to activate it.

Clean up old or inactive Fundraise Up connections in Zapier

Before or after migration, make sure your Zapier account only contains active Fundraise Up connections. This helps prevent authorization errors and data sync issues.

1. Open Zapier App Connections.
2. In the left sidebar, click App connections, then find Fundraise Up in the list.
3. Under the Connections column, click the number showing how many connections you have.
4. For each connection:
   • Click the three dots (⋮) on the right.
   • Select Test connection to confirm whether it’s active.
   • If a connection fails the test or shows as inactive, select Delete.
5. Keep only your active connection. This is the one you’ll use when setting up or updating Zaps.

Common issues:

Issue 1: Unable to pull donations/recurring donations or supporters

Please reload the page. If the issue persists, troubleshoot error or contact Support.

Error code: Authorization connectKey missing for Fundraise Up.

Solution:

1. Go to the Trigger step
2. Click Change under Account
3. Select the latest version of account.
4. Test again

Issue 2: Unable to pull records

Please reload the page. If the issue persists, troubleshoot error or contact Support.

Error code: App FundraiseUpCLIAPI@1.0.3 doesn't have updatedSupporters trigger

Solution:

1. Go to the Trigger step
2. Click Change under App
3. Select the app named Fundraise Up (use the latest version)
4. Re-test the trigger